If you are having trouble signing in to USC Central, Canvas, your student email or another UniSC system or service, try the steps below in the order they are listed. They cover the most common access and login issues, including problems after changing your password or setting up multifactor authentication (MFA).

Clear your browser data

Clearing your browser's cookies, cache and saved passwords may fix the problem, particularly after changing your password. You can find instructions here: Clear your browsing data.

Reset your password

Forgotten your password? You can reset it using the Self Service Password Reset tool.

Check your multifactor authentication (MFA)

Seeing a notification that says "Your organisation requires more information"? This means multifactor authentication needs to be set up before you can access your account. Set up Multifactor Authentication

Got a new phone?

If you've restarted both your phone and computer and you're still not receiving MFA notifications, you may need to Reset your Multifactor Authentication.

Still can't access your account?

Work through each step above in order. If you've tried them all and you're still having trouble, please contact Information Technology through UniSC Connect.