All students and staff are required to update their UniSC password periodically - 180 days for students and 90 days for staff.
When it's time to update your password, you'll be prompted to do so when you log in to your UniSC account via a web browser (eg. Webmail or Canvas) or when logging in to a UniSC device.
If you need to change your password, there are two ways to do it
To use this service:
- Go to the Self-service forgot/reset password page
- Enter your UniSC email in the text box.
- Enter the letters/numbers from the security image into the text box.
- Select your preferred contact method for verification:
- Students have the option to receive a text or phone call (if phone number is registered in USC Central) or accept a prompt via Microsoft Authenticator mobile app
- Staff will need to approve the authentication via Microsoft Authenticator mobile app
- Staff and students with prior approval, can use a token for authentication - Approve the MFA notification or enter the code sent to you.
- Enter and confirm your new password.
Please make sure you are following the password requirements listed below.
You can also access the UniSC Password Reset page by clicking on the ‘Change your password’ link on USC Central, USC Staff or Canvas sign-in page.
For further instruction, please see the quick start guide.
If you know you current password and are on a UniSC computer (eg. workstation, computer lab, library commons), you can change your password by following the instructions below.
- Log on to the computer using your UniSC email
- Press Ctrl-Alt-Del keys on your keyboard at the same time
- Select Change Password
- You will be prompted to authenticate via the Microsoft Authenticator mobile app.
If you do not have access to the app or prefer another authentication method, select "I can't use my Microsoft Authenticator app right now"
This is only available for students who have a phone number registered in USC Central, or staff that have a token as an approved method. - Enter a new password and then confirm it by typing it in the second text box.
Please make sure you are following the password requirements listed below. - Select Submit to complete the reset.
Password requirements
- Your password must be different from any used previously.
- Your password is case-sensitive.
- Your password must be between 8 and 16 characters in length
- Your password must contain:
- At least one uppercase character
- At least one lowercase character
- At least one number
- At least one special (non-alphanumeric) character (eg ! @ # $ % ^ & * )
- Your password must not contain:
- Spaces
- Part of your name or username.
After you update your password
After you update your password, please allow up to 10 minutes for your new password to synchronise to all UniSC systems (including web services and campus computers).
If you have trouble accessing any UniSC systems or services, you may need to clear your browsing data and any saved passwords in your preferred browser.
Once your password is updated you may be prompted to re-authenticate via MFA in UniSC systems and services.
Need help?
If you need to change your password and can't follow the instructions above, the IT Service Desk can help.